
Best Buy changes its policies in a last ditch effort to defend itself against the big bad Internet Just about every tech savvy consumer is guilty of it, but few choose to admit it. We see a product online, we fall in love with the features and price, but for some inexplicable reason we simply must fondle it in person before buying. Best Buy has often dismissed the showrooming phenomenon when speaking to shareholders during earnings calls, however itâs hard to sugar coat the reality that Amazon can easily offer lower prices without the constant drag that a brick and mortar store has on the bottom line. Of course showrooming isnât the only factor fueling Amazonâs unprecedented rise, and Best Buys meteoric fall, but itâs certainly a factor. Today however, Best Buy announced its fighting back, and itâs doing so by making its holiday price matching policy permanent starting March 3rd. According to Best Buy Spokesman Matt Furman, âWe are going to a low-price guarantee.â âThere is no doubt that this new policy ends showrooming for Best Buy customers.â In addition to price matching, Best Buy will also be reducing its return policy from 30 days to 15 days, and during the return window they will continue to offer a refund with no re-stocking fees. Aggressive price matching will almost certainly increase revenues among the âgotta have it now crowdâ, however it remains to be seen if they can sustain a price war with online retailers who benefit from significantly l
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